1200mm
7Axis free arm
20KG
50m/min
Provide a 24/7 technical support hotline to answer technical questions encountered by customers during use, and provide remote or on-site diagnosis and repair services for robot malfunctions.
Provide operation and maintenance training to customers, enhance their ability to solve problems independently, regularly provide software upgrade services to customers, and ensure the latest and optimized robot functions.
Promise a response time after reporting the issue, such as providing initial feedback within 2 hours. For issues that require on-site repair, promise a time frame for arrival and completion of the repair.
Customers report problems through hotlines, emails, or online platforms, and the technical support team conducts preliminary problem diagnosis and suggests solutions. Depending on the nature of the problem, remote support or on-site service is arranged.